After connecting to WiFi, the software is getting updated. After restarting the box, WiFi is connecting again, then the software is getting updated. This is happening repeatedly. No further process is visible.
Possible Causes and Solutions:
Incomplete Software Update:
- Cause: The update may not be downloading or installing completely, causing the device to restart the process.
- Solution: Ensure your internet connection is stable and fast. Use a wired connection via Ethernet (if supported) or move the Roku device closer to the WiFi router.
Software Update Loop Bug:
- Cause: The device might be stuck in a software update loop due to a glitch.
- Solution:
- Unplug the Roku box and your router for 5 minutes.
- Plug in your router first and wait until the internet is fully restored.
- Plug in the Roku and retry the setup.
Insufficient Storage Space:
- Cause: Roku may not have enough space to install the update.
- Solution: Perform a factory reset (see instructions below).
Corrupt Firmware:
- Cause: The device might have a corrupted firmware preventing the update from completing.
- Solution: Perform a factory reset.
- Steps:
- Press the Reset button (usually on the back or bottom of the device) for about 10–30 seconds.
- Follow on-screen instructions to set up the Roku again.
- Steps:
Outdated Device:
- Cause: If the Roku Express model is old, it might not support the latest software.
- Solution: Check the model and see if it’s still supported on Roku’s official website. If not, consider upgrading to a newer device.
Network Settings Conflict:
- Cause: Network-related settings may conflict with the update process.
- Solution:
- Restart your modem and router.
- Forget the network on Roku and reconnect by entering the WiFi credentials manually.
Server Issue on Roku's End:
- Cause: Rarely, this can be a server-side issue with Roku's update service.
- Solution: Wait a few hours and try again. You can also check the Roku system status on their support page or social media for updates.
If the Problem Persists:
- Contact Roku Support: If none of the solutions work, visit Roku Support or call their customer service for assistance.
- Request Device Replacement: If the device is under warranty, you might be eligible for a replacement
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tv box